At Niva Lens, we want you to be satisfied with your purchase. If there is an issue with the item you received, we’re here to help.

Eligibility for Return

You may request a return within 1–3 days of receiving your order if:

• The item is damaged upon arrival
• The product is defective or not functioning as expected
• You received the wrong item

All items must be unused and returned in their original condition with all packaging and components.

How to Request a Return

To initiate a return, email us at [email protected] with the following:

• Your name and order number
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed using a suitable method agreed upon during communication. As we offer cash on delivery, refunds will not be processed through online payment gateways.

Non-Returnable Items

Returns will not be accepted for items that:

• Have been used or show signs of wear
• Are returned without original packaging or missing components
• Are returned outside the 1–3 day window

Contact Us

If you have any questions about our return or refund process, please contact us at:
Email: [email protected]